Where to get my pac code

Keep your mobile number Help and support. Keep your mobile number If you're new to O2 or changing your O2 contract, it's easy to keep your mobile number. Bringing your number to O2 Before we can transfer your number, we'll need your PAC code — a code made up of three letters and six numbers. What happens on the day your number transfers? Texts and picture messaging can take up to 24 hours to work after the switch. If you've changed your mind about transferring your number, contact us and we'll be happy to help.

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Take a look at our useful self-help guide. Go to help. My O2 Track your usage, check your bills, upgrade and more. Your current service provider is obligated to issue a PAC to you within two business days, but you can then take up to a month to transfer the number. If you are still under contract with your current service provider, you will have to pay an early termination fee or pay off the rest of your contract.

Do not cancel your current contract or disconnect service. A PAC code should be given to you immediately over the phone or within two hours by text. This time frame is stipulated by the telecommunications regulator.

So if you don't get it, you've got cause to complain. To prevent someone stealing your number, networks will want to verify your identity. PAC codes are normally made up of nine digits and will be valid for 30 days. If the above seems like a bit of a hassle and you just want a clean switch without having to speak to your existing provider, new government regulations have made the whole process a lot easier.

Text to Switch is simple. Want to find out more? Check out our handy Text to Switch guide. When you provide your PAC code to a new network, the cancellation process will begin automatically with your old network. Once your new network has the code, it will get in touch with the network you're leaving to tell them about the number transfer and will schedule the switch. This will normally be for the next working day. In the interim, keep your old SIM card in your phone so you can continue to use it to make calls and send texts.

But by and large, if you supply a carrier with a PAC Code on Friday, Saturday or Sunday, you can expect the number transfer to be completed on the following Tuesday. To do this, just place the SIM in your handset and make a call.

Or ask someone to give you a ring. This ends your contract and leaves you free to switch to a new provider. We've included a range of options, depending on whether you're ringing from a landline, your mobile phone or from overseas.

However, you can get a PAC code from giffgaff by mailing them using giffgaff's contact form. VOXI is aimed at under 30s. So it's no surprise that you can only contact the network via Twitter, web chat and Facebook Messenger. Still got some queries about keeping your phone number?

We field some of the most frequently asked questions in this section. When you disconnect from O2, all the information on your sim will be lost, so make sure you back up anything you want to keep. The information we give you will be as accurate as possible at the time we provide it, but could change. They may want to get in touch with us. Take a look at our sharer plan terms and conditions.

Take a look at our Multisave terms and conditions. Take a look at our O2 Insure terms and conditions. If you have a credit balance, you can request a refund. You can ask us to unlock your device any time, for free. Find out more about unlocking a phone for use on another network. Or you can always call us on , free from your O2 phone, and speak to one of our team. Or you can give us a call or go into one of our shops. When you connect to your new network, you'll be able to pair your Apple Watch to your iPhone via the Apple Watch app.

This will only be possible if:. You can choose to buy a new iPhone on one of our O2 Refresh custom plans, or to go for one of our Pay Monthly sim only deals. Contact us to arrange this. Alternatively, you can terminate your existing services yourself by contacting the network you want to leave directly.

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